TCPA Compliance

1st Class Real Estate SD
Website: https://1stclassresd.com
Effective Date: January 22, 2025
Last Updated: July 16, 2025

TCPA Compliance

1st Class Real Estate SD
Website: https://1stclassresd.com
Effective Date: August 22, 2025
Last Updated: August 22, 2025

Introduction

1st Class Real Estate SD is committed to full compliance with the Telephone Consumer Protection Act (TCPA) and related federal and state regulations governing telecommunications and marketing communications. This TCPA Compliance page outlines our practices for obtaining consent, managing communications, and protecting consumer rights in accordance with current TCPA requirements.

About the TCPA

The Telephone Consumer Protection Act (TCPA) is a federal law designed to protect consumers from unwanted telemarketing calls, robocalls, spam texts, and automated communications. The TCPA requires businesses to obtain proper consent before contacting consumers using:

Automated telephone dialing systems (autodialers)
Prerecorded voice messages
Text messages (SMS/MMS)
Artificial intelligence communication tools
Any automated communication technology

Recent Updates: As of 2025, TCPA rules have been strengthened to require 1:1 written consent, meaning businesses must obtain specific, individual consent for each entity that will contact consumers[44][46][47].

Our TCPA Compliance Commitment

Written Consent Requirements

We obtain express written consent from all individuals before initiating any automated communications. Our consent process includes:

Business-Specific Consent: All consent forms clearly identify "1st Class Real Estate SD" as the specific business requesting permission to contact you[46][47].

Communication Type Disclosure: We specify the types of communications you may receive, including:

Training program updates and notifications
Real estate market information
Appointment reminders and scheduling communications
Lead nurturing and follow-up messages
Educational content and coaching materials

Clear Opt-Out Instructions: Every communication includes easy-to-follow instructions for withdrawing consent[46][47].

What We Collect Consent For

We request written consent for the following communication purposes:

Real Estate Training Services

Course enrollment confirmations
Training session reminders
Educational content delivery
Coaching appointment scheduling

Lead Generation and CRM Communications

Property inquiries and follow-up
Market updates and reports
Lead nurturing campaigns
Referral communications

Business Communications

Consultation scheduling (via Calendly integration)
Service updates and announcements
Customer support communications

How We Obtain Consent

Website Forms and Opt-Ins

All forms on our website that collect phone numbers include clear TCPA consent language:

Example Consent Language:
"By providing your phone number and clicking submit, you expressly consent to receive calls and text messages from 1st Class Real Estate SD at the number provided, including automated/prerecorded calls and messages. You understand that consent is not required as a condition of purchase. Message and data rates may apply. Reply STOP to opt out at any time."

Scheduling and Consultation Requests

When you schedule consultations through our Calendly integration, you provide consent for:

Appointment confirmation messages
Reminder notifications
Follow-up communications related to your scheduled consultation

Training Program Registration

Enrollment in our training programs includes consent for:

Course-related communications
Training materials delivery
Session notifications and updates
Coaching follow-up messages

Your Rights Under TCPA

Right to Opt Out

You have the right to withdraw consent at any time through multiple methods:

Text Message: Reply STOP to any text message
Email: Send opt-out request to privacy@1stclassresd.com
Phone: Call (619) 384-8163 to request removal
Written Request: Mail opt-out request to our business address

Processing Time: We honor all opt-out requests within 10 business days as required by law[46][47].

Right to Revoke Consent

Consent can be revoked through any communication medium - text, email, phone call, or written notice. Once revoked, we will:

Immediately update our records
Remove your number from automated communication systems
Confirm your opt-out status within the required timeframe

National Do Not Call Registry

We respect the National Do Not Call Registry and do not contact numbers listed on the registry without proper consent. If you are on the DNC registry but have provided express written consent, you may still receive communications as permitted by law.

Lead Generation Compliance

Third-Party Lead Sources

When we receive leads from third-party sources, we verify that:

Proper 1:1 consent was obtained for our specific business
The consent includes permission for automated communications
The lead source complies with current TCPA requirements

CRM System Compliance

Our Customer Relationship Management (CRM) systems include:

Consent tracking and documentation
Automated opt-out processing
Communication preference management
Regular compliance auditing

Lead List Verification

We do not purchase or use lead lists unless:

Each contact has provided explicit consent for our business
Consent documentation is properly maintained
The lead source provides TCPA compliance certification

Technology and Communication Tools

Automated Systems

Our automated communication systems are configured for TCPA compliance:

Calendly Integration: Appointment scheduling includes consent collection
CRM Platforms: Lead management systems track consent status
Email Marketing: All automated emails include opt-out mechanisms
SMS Systems: Text messaging platforms honor STOP requests immediately

Third-Party Service Compliance

We work only with service providers who maintain TCPA compliance:

Video hosting platforms (YouTube, Vimeo) for educational content
Social media integrations with proper consent mechanisms
Analytics tools that respect user privacy preferences

Record Keeping and Documentation

Consent Records

We maintain comprehensive records of all consent including:

Date and time of consent
Method of consent collection (web form, verbal, written)
Specific language of consent provided
Communication preferences selected
Opt-out history and dates

Audit Trail

Our systems generate detailed audit trails showing:

All communication attempts and delivery status
Consent verification before each contact
Opt-out processing and confirmation
Regular compliance reviews and updates

Penalties and Violations

TCPA Violations

TCPA violations can result in significant penalties:

$500 to $1,500 per violation
4-year statute of limitations for claims
Class action lawsuit potential
Treble damages for willful violations[46][47]

Our Protection Measures

To prevent violations, we:

Implement strict consent verification processes
Provide comprehensive staff training on TCPA compliance
Conduct regular system audits and updates
Maintain detailed documentation of all communications

California State Compliance

As a California-based business, we also comply with state-specific regulations:

California Automatic Dialing-Announcing Device (ADAD) Act

Additional restrictions on automated calls
Enhanced consumer protection requirements
State-specific penalty provisions

California Consumer Protection Laws

Integration with California Consumer Privacy Act (CCPA) requirements
Enhanced consent and opt-out provisions
State attorney general enforcement authority

Training and Education

Staff Training

All team members receive regular training on:

TCPA compliance requirements
Proper consent collection procedures
Opt-out processing protocols
Communication best practices

Ongoing Education

We stay current with TCPA developments through:

Regular legal updates and training
Industry best practice sharing
Compliance system updates
Professional development programs

Contact Information for TCPA-Related Issues

For questions, concerns, or requests related to TCPA compliance:

1st Class Real Estate SD
General Inquiries: info@1stclassresd.com
Privacy/TCPA Issues: privacy@1stclassresd.com
Phone: (619) 384-8163

Mailing Address:
2831 Camino Del Rio S, Suite 306
San Diego, CA 92108
United States

Opt-Out Requests

Immediate Action: Reply STOP to any text message
Email Requests: privacy@1stclassresd.com
Phone Requests: (619) 384-8163
Written Requests: Mail to business address above

Frequently Asked Questions

What if I change my mind after giving consent?

You can withdraw consent at any time through any communication method. We will honor your request within 10 business days.

Do I need to give consent for each type of communication?

Our consent forms specify all types of communications you may receive. You can opt out of specific communication types while maintaining others.

What if I'm on the Do Not Call Registry?

If you provide express written consent, we may still contact you as permitted by law, even if you're on the DNC registry.

How do I know my consent was properly recorded?

We maintain detailed records of all consent and can provide confirmation upon request.

What happens if there's a technical error in opt-out processing?

Updates and Changes

This TCPA Compliance page may be updated to reflect changes in:

Federal and state TCPA regulations
Our business practices and systems
Technology and communication methods
Legal requirements and best practices

Material changes will be posted on this page with an updated effective date. We encourage you to review this page periodically to stay informed about our TCPA compliance practices.

Last Updated: July 16, 2025
Next Review Date: February 22, 2026